We Present the Software Solution for 112 Emergency Service

In the Demo Room we will demonstrate you the functionality of the SFERA system – operations and contact centre that supports the 112 Service operations


The National Protection and Rescue Directorate which is in charge of the 112 Service has implemented a CTI (Computer Telephony Integration) SFERA system – operations and contact centre providing support to 112 service operators. The solution was developed in KING ICT.


Some of the key advantages of the system are: easier coordination of joint work in multiple centre where all the data is automatically visible in all the cooperating centre in real time, use of verified call recorders to ensure the necessary protection and security of information about the call, the ability to create reports according to arbitrarily selected criteria and search by various criteria, contributing to the transparency of operation.



Location and Contact


Hotel Antunović

Zagrebačka avenija 100A

10 000 Zagreb




T: +385 (0)1 3033 507

F: +385 (0)1 6690 864